What should be done if a client shows signs of a negative reaction to a product?

If a client shows signs of a negative reaction to a product, the appropriate course of action is to stop the service immediately and seek medical assistance if necessary. This is crucial for several reasons. First and foremost, the safety and well-being of the client should always be the top priority. Continuing the service could exacerbate the reaction, potentially leading to more serious health issues.

Stopping the service allows the professional to assess the situation more accurately, determine the severity of the reaction, and take the necessary steps to ensure the client receives proper care. In some cases, the negative reaction could lead to allergic responses or skin irritations that require medical attention, so being proactive in seeking help can prevent complications.

While applying a soothing lotion might seem like a helpful response, it may not address the underlying issue or could potentially irritate the skin further. Offering a discount for future services is not a suitable solution in this context, as it does not address the immediate health concern. Therefore, the best practice is to halt the service and focus on the client’s safety.